Job Posting Title Rep- French Language Expert
Salary Package 3L -5Lac per annum (Negotiable)
We have urgent requirement for French language candidates with our Esteemed Client (Fortune 500 Company) in IT/B.P.O sector based out in Gurgaon. The job description will include:
JD in detail:
Manage inbound customer service calls from Selling Partners for Inventory Control, settlement questions/issues and various other services.
Responsible to identify trends and patterns and perform root cause analysis related to shipment and inventory out-of-balance conditions.
Professionally receive timely action and respond to sellers’ queries on settlements, refunds and other TC related matters. Refer sellers promptly and courteously to relevant departments where necessary.
Maintain rigorous focus on control and ensure compliance to all policies and procedures. Also keep proper audit trails for all calls undertaken by maintaining quality service requests at all times.
Posses excellent communication skills to include coordinating and interacting regularly with all process stakeholders globally, the Client Management Team and sellers in the region so as to drive profitability of seller accounts.
To be able to give effective customer service to selling outlets while safeguarding company assets.
Provide necessary value added inputs and support to all key linkages so as to enable them to deliver on their goals.
Support root cause analysis for various exceptions & assist to resolve and fix the causes for exceptions.
Supporting the 6 Sigma initiatives in the region.
Excellent oral and written communication skills. Should be fluent in French
Fresher can also apply
Kindly send us your most updated resume along with your Current CTC and Expected CTC at: firstname.lastname@example.org
Or call us for any queries:
011-32317681/ 32317677, 9717789975, 981855882